Order Tracking


Can I change the delivery address on my order?
Yes. You have 30 minutes from the time the order is placed. Please reach out to help@thegymwrap.com to make the change. Make sure to include your correct address and order number to avoid any delays. If it has been longer than 30 minutes, after your order ships, you can contact the carrier directly to see if
they can update the address or redirect the package to a pickup facility.

What should I do if my order is marked as delivered but I didn’t receive it?
For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.

Why hasn’t my tracking information updated?
Don’t worry if your tracking information doesn’t immediately populate—the carrier sometimes takes up to 48 business hours to activate the tracking information. Please check back, the tracking information should update soon.

Why is my order delayed?
We do our absolute best to deliver your order on time, but occasionally it takes us a little longer. Enhanced safety practices and high order volume sometimes slow us down. And once an order ships, your package could be delayed by circumstances like severe weather, an incomplete delivery address, or regional service delays.

Where do I find my order number?
You can find your order number in any of the order status emails we send you.

Where do I find my tracking number?
When your order ships, we’ll send you an email with the carrier tracking number (note: this is a separate email from your original order confirmation email).

Where do I find my estimated delivery date?
You can check your order status or track your order to see your estimated delivery date. Please keep in mind that this date is only an estimate, your order may be delivered slightly before, on, or slightly after this date.