Answers to Commonly Asked Questions by Fans and Customers
Q- How big is a Gymwrap? A- Gymwrap is 3" wide and long enough to tie in the back for all head sizes.
Q- Does it really waick sweat away from the head? A- Gymwrap is designed with EVAPOtech, a blend of 3 fabrics scientifically designed to actually wick sweat away from the head. During a workout, the sweat will absorb through the fabric away from the face, keeping your hair and face more dry than other headwrap products.
Q- Will it work with ______ hairstyle? A- Gymwrap will work with any hairstyle. How you wear it is completely up to you! Whether you have a full head of hair or none, Gymwrap will work for you.
Q- How long should I wear Gymwrap? A- Once you are finished with your sweat-inducing activity, leave on your head for 15-20 minutes and then remove your Gymwrap.
Q- Can I wear it even when I am not exercising? A- YES! Gymwrap's unique style can be worn as an every day accessory. Match it with any outfit!
Q- It's cold where I live. Will Gymwrap keep me warm? A- Gymwrap's design was created to allow for maximum heat transfer. It will keep you cool in warm temperatures, and warm in cool temperatures. So whether you are in a hot gym or running on a winter morning, Gymwrap can help.
Q- Will Gymwrap still wick away sweat if I wear it under a helmet? A- Goodbye helmet hair! Gymwrap will keep your hair tidy underneath the helmet, and still utilize the wicking properties. Your hair won't build up sweat under a hot helmet!
Q- Gymwrap doesn't come in my favorite color. Will you make one? A- We are always working to introduce new colorways and patterns to appeal to all audiences, and we love hearing from our customers! Send any suggestions or questions about future products to firstname.lastname@example.org and we will get back to you!
Online Shop Questions
Q- How long will it take to receive my order? A- Gymwrap orders will be picked, packed, and sent to USPS on business days, Monday through Friday. Please allow 1-3 business days for processing. Domestic shipping can take 3-7 days and International shipping can take 2-4 weeks depending on customs.
Q- I entered a coupon code but didn't receive my discount. Please help! A- Send your order number, full name on the order, and the coupon you meant to use to email@example.com and we will assist as soon as possible!
Q- I did not receive all of the contents of my order. A- Send your order number, full name on the order, and any information on missing products to firstname.lastname@example.org and we will assist as soon as possible!
Q- I received a different color than the one I ordered. A- Accidents happen! We will be happy to ship you the correct item. Send your order number, full name on the order, and any information on the incorrect product to email@example.com and we will assist as soon as possible!
Q- I placed an order but noticed you had a coupon code somewhere else. Can I still receive the discount? A- As long as your order is on the same day of an announced promotion, and is not expired, we will honor any coupon codes. Send your order number, full name on the order, and the coupon you would like to use to firstname.lastname@example.org and we will assist as soon as possible!
Q- I am not happy with my Gymwrap. How can I return it? A- Gymwrap only accepts returns on unworn products and does not issue refunds. If your product is defective, we will be happy to replace it at no extra charge. Please reach out to email@example.com if you have any questions or concerns.
Q- The tracking number you provided says the item hasn't shipped yet. When will it ship? A- Please allow 1-3 business for processing of your order. If it has been longer than that, send an email to firstname.lastname@example.org with your order number and full name on the order and we will look into it for you. Q- I paid for express shipping but the tracking number says it hasn't been shipped yet. What happened? A- Please allow 1-3 business for processing of your order. If it has been longer than that, send an email to email@example.com with your order number and full name on the order and we will look into it for you.
Q- My tracking says my package is delivered, but I can't find it! A- Unfortunately sometimes theft can occur, however, Gymwrap is not liable. We will not issue refunds or process re-shipments for packages marked delivered by our shipping carriers. Your best course of action is to contact the shipping carrier directly with your tracking number and open a claim with them. If it is an ongoing issue, it may be best to have packages held at the local post office for pickup.