About Our Products

Q- What material is Gymwrap 2.0, Full Triangle 2.0, The Hat 2.0. The Pony 2.0, and The Visor 2.0 made out of?
A- Our patented EvapoCOOL consists of three layers of ventilation fabric, including 100% polyester outer layers and a 55% Nylon/45% Polyester cold yarn inner layer.

Q- What material is Bandi 2.0 and Bandi+ 2.0 made out of?
A- EdgeTECH consists of two layers of high-performance, brushed fabric, 78% polyester/22% spandex.

Q- Can I wash my Gymwrap products?
A- Yes, caring for your Gymwrap products is easy! The durable proprietary blend of fabric is machine washable in cold water. Use a gentle cycle and tumble dry low.

Q- What is the difference across all of our Gymwrap products?
A- Bandis are thinner in design for when you don't need extra moisture absorption during a workout. Bandi+'s are wider in design for additional cover and also designed for when you don't need extra moisture absorption during a workout. Make sure to order our Gymwrap 2.0, Full Triangle 2.0, and Pony/Hat and Visor 2.0 styles if you participate in extreme workouts to help absorb extra moisture.

Q- What are the measurements of Gymwrap 2.0?
A- Gymwrap is 3" wide from the front of the head to the back. Gymwraps open ties allow a custom fit for any head shape or any hairstyle! Simply style your hair back and tie comfortably in the back.

Q- What are the measurements of Full Triangle 2.0?
A- Full Triangle is 16.75" wide from the front of the head to the back. The first 3" consist of the tri-layer EvapoCOOL fabric while the back triangle is a single layer of mesh fabric to allow for maximum breathability. Our full coverage and open ties allow a custom fit for any head shape or any hairstyle! Simply style your hair back and tie comfortably in the back.

Q- What are the measurements of The Hat 2.0. The Pony 2.0, and The Visor 2.0?
A- Our performance caps/visors are one size fits most. The Velcro closure allows for a custom fit for any head shape or size! Simply styles your hair and adjust the closure securely.

Q- What are the measurements of Bandi 2.0?
A- Bandi is 2.5" wide from the front of the head to the back and 9.5” on the half. Our butter soft CloudKNIT construction provides stretch compression to hug your head during all daily sweat-inducing activities. This allows for a comfortable fit for any head shape or any hairstyle! Simply style your hair back and slip the headband into place, around your head.

Q- What are the measurements of Bandi+ 2.0?
A- Bandi+ is 3.75" wide from the front of the head to the back and 9.5” on the half. Our butter soft CloudKNIT construction provides stretch compression to hug your head during all daily sweat-inducing activities. This allows for a comfortable fit for any head shape or any hairstyle! Simply style your hair back and slip the headband into place, around your head.

Q- What is EvapoCOOL?

A- Our patented scientifically designed, moisture activated cooling center layer, works with joint action of heat, moisture, and air. After high-intensity exercise, hot weather, or daily sweat-inducing activities, the moisture introduced is absorbed and quickly produces a cooling effect. This can reduce skin surface temperature by 30%, lower core body temperature, and keep sweat out of your eyes for over 1 hour!

Q- What is EdgeTECH?
A- Our patented technology effectively adapts to all hair types and styles to provide maximum breathability and ultimate edge protection.

Q- Does it really wick sweat away from the head?
A- Sweat with confidence with our patented technologies. Our high-performance fabrics are designed to wick sweat away from your head, allow for quick drying with ultimate breathability. Our products do not prevent you from sweating but helps keep you cool, dry, and protected during all sweat inducing activities!

Q- Will it work with ______ hairstyle?
A- Gymwrap products will work with any hairstyle. How you wear it is completely up to you! Whether you have a full head of hair or none, Gymwrap will work for you.

Q- How long should I wear Gymwrap products?
A- Once you are finished with your sweat-inducing activity, leave on your head for 15-20 minutes and then remove for maximum results.

Q- Can I wear it even when I am not exercising?
A- YES! Our Gymwrap products unique styles can be worn as an every day accessory. Match it with any outfit!

Q- Gymwrap products don't come in my favorite color. Will you make one?
A- We are always working to introduce new colorways and patterns to appeal to all audiences, and we love hearing from our customers! Send any suggestions or questions about future products to help@thegymwrap.com and we will get back to you!


Shipping/Processing Questions

Q- I just placed an order and need to make a change to my address. Can this be done?
A- If there are any changes that you need to make, you can email help@thegymwrap.com within 30 minutes of placing your order. Please make sure you include your order number and correct shipping information to avoid any delays. If it has been longer than 30 minutes, after your order ships, you can contact the carrier directly to see if
they can update the address or redirect the package to a pickup facility. Please double check the shipping address. We are unable to re-ship orders due to insufficient or incorrect addresses. If the orders are returned to us, the products will be refunded to original payment method. Shipping charges are non-refundable.

Q- My package has been delayed for a long time by the carrier. Can I receive a refund?
A- Regarding long shipping delays, if there is no movement 2 weeks after that last update, we will issue a refund.

Q- Do you ship international?
A- Yes, we ship to Canada and United Kingdom. Orders to APO, FPO and international addresses usually arrive between 30-45 days via USPS.

Q- How long will it take to receive my order?
A- Orders will process to ship out within 1-3 business days from date order is placed. We process and deliver orders Monday-Friday (excluding holidays).

Q- The tracking number you provided says the item hasn't shipped yet. When will it ship?
A- Don’t worry if your tracking information doesn’t immediately populate—the carrier sometimes takes up to 1-2 business days to activate the tracking information. Please check back, the tracking information should update soon.

Q- My tracking says my package is delivered, but I can't find it!
A- Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information. Also, unfortunately sometimes theft can occur, however, Gymwrap is not liable. We will not issue refunds or process re-shipments for packages marked delivered by our shipping carrier. Your best course of action is to contact the shipping carrier directly with your tracking number and open a claim with them. If it is an ongoing issue, it may be best to have packages held at the local post office for pickup.


Discount/Coupon Code Questions

Q- I entered a coupon code but didn't receive my discount. Please help!
A- Send your order number, full name on the order, and the coupon you meant to use to help@thegymwrap.com and we will assist as soon as possible! Certain products or collections may not qualify for discounts or coupons. All products that fall within this exception will state this on the product page.

Q- I have multiple discount codes that I would like to use. Is this possible?
A- At this time, only one discount code can be used per order.

Q- I placed an order but noticed you had a coupon code somewhere else. Can I still receive the discount?
A- As long as your order was placed within 24 hours prior to the announced promotion, we will honor the discount. Send your order number, full name on the order, and the coupon you would like to use to help@thegymwrap.com and we will assist as soon as possible!
***This does not include Black Friday/Cyber Monday deals.***

Q- Do you offer Military and First Responder discounts?
A- Yes we do! Please visit https://thegymwrap.com/pages/military-first-responder-discounts to have your ID verified and after the process is completed you will receive your discount code. Thank you so much for your service.


Order Questions

Q- I just placed an order and want to make a change to the products. Can this be done?
A- We are unable to make changes to products once an order is placed. If there are any changes that you need to make, you can email help@thegymwrap.com within 30 minutes of placing your order to request your order be canceled and you can place a new order. Please make sure you include your order number to avoid any delays.

Q- I did not receive all of the contents of my order.
A- Send your order number, full name on the order, and any information on missing products to help@thegymwrap.com and we will assist as soon as possible!

Q- I received a different product than the one I ordered.
A- Accidents happen! We will be happy to ship you the correct item. Send your order number, full name on the order, and any information on the incorrect product to help@thegymwrap.com and we will assist as soon as possible!


Return/Exchange Questions

Q- What is your return policy?
A- All purchases made on Gymwrap.com have a 30-day return period from the delivery date to return your order. To be eligible for a return, merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn. Returns must be accompanied by proof of purchase. Please keep in mind products from our Sale collection are FINAL SALE and cannot be returned unless they are damaged or flawed. Please see our return policy for full details.

Q- I want to exchange the product I originally purchased, can I do that?
A- At this time, we do not accept online exchange requests. Please process your return and place a new order.